ToolsPur will initiate the refund only when any primary service/tool (Like Ahrefs, Semrush, Envato, Placeit, Grammarly, Canva, Moz Only) does not work for three or more days. There will be no refund if your account gets ban/blocked or an individual does not use our service. Also, there will be no refund if our tool limits get ended. You have to wait till the limit refreshes again. There will no refund, if a user contact after 30 days of the order placement date. Does not matters if you have not received the product or your account is active or not, or you have not used it.